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Baby Jogger® Support Center

Beware of eBay, Amazon and international website sales

Frequently Asked Questions

No. We recommend you using the lift or ramp. Any damage caused by taking the strollers on escalator, travelator or stairs will be deemed misuse and not be covered under warranty.

The weight capacity of Baby Jogger strollers includes the weight of the child or children, any items you are placing in the storage compartments and any accessories you are attaching. For example, if you are placing two 22.5Kg children in a double stroller with a weight capacity of 45Kg, you will exceed the weight capacity of the stroller by placing any items in the storage compartments or adding accessories. When using a double stroller, we recommend an even weight distribution on both sides of the stroller.

Baby Jogger recommends inflating your tires to 20 PSI. Your tire rim may say a maximum of 40 PSI, but please only inflate to 20 PSI. You can use a standard bicycle pump to inflate your tires.

The City Mini, City Elite, City Select and the Summit models have a seat that reclines to a near flat position. Please note that the Summit’s recline is for cruising purposes only. Please do not run or jog with the seat fully reclined.

We’ve devised the following guidelines so you can choose the right wheel size for your needs:

6″ & 8″ Wheel – Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact stroller for everyday use. Please view our City Micro or City Mini stroller for this wheel size.

12″ Wheel – Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, maneuverable stroller. You will fall in love with the 12″ stroller wheels if you have previously owned a conventional stroller. Please view our City Elite, City Select or Summit models for this wheel size.

16″ Wheel – Our most popular wheel size due to its versatility. Great for walking or jogging and is still very easy to store and transport. It’s large enough to handle snow and sand yet still small enough to fit into tight spaces. Please view our Summit model for this wheel size.

20″ Wheel – Serious runners adore this model! It’s easy to maneuver and provides a very smooth ride for the child. This large wheel easily handles rough terrain. Please view our Performance Series and Switchback Hybrid trailer/jogger for this wheel size.

Our strollers and joggers can be used for children from approximately six months to five-years-old. We do not recommend placing your baby in the seat of the jogger until they are able to sit and hold their head up without assistance.

The warranty of your stroller or jogger is covered by the country in which you purchased it. If you purchased your Baby Jogger from a US retailer while living in Australia, you are responsible for any shipping charges that may incur to fulfill a warranty claim and in some cases be without your stroller for several weeks.

The City Series strollers, Summit, F.I.T and the Switchback Hybrid Trailer/Jogger feature our patented Quick-Fold technology. Just pull the clearly marked “FOLD” handle and the stroller or jogger collapses into an easily loadable and storable unit. This is quite possibly the easiest fold on the market today. All Quick-Fold strollers are equipped with a storage latch or strap to prevent the stroller from popping open during transport or storage.

Please use the following instructions to determine how your fold latch works:

Single Stroller Latch

Double Stroller Strap

Triple Stroller Strap

Our Performance Series joggers have a quick-release locking mechanism that makes folding them a breeze. Remove the quick-release wheels and the jogger folds flat to fit into your closet or car trunk.

The City Series line of strollers is not intended for jogging purposes. The City Series is a line of urban and all-terrain strollers that give you optimum versatility for everyday use.

Yes! Our frames are backed by a lifetime warranty against manufacturer defects. The fabrics, wheels, tires and other components carry a one-year warranty. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. TABC reserves the right to review and assess all products before replacement or refund. You are responsible to returning the product for assessment so we can complete all warranty claims.

The Baby Jogger Glider Board will attach to the rear axle of any single or double stroller and provides an area for an older child to ride along. It is not compatible with the F.I.T., Performance or Switchback models and should not be used with the Summit while jogging. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.

An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our City Micro and City Mini strollers, which helps to make them some of the most lightweight, compact strollers on the market.

A Forever-Air tire is a rubber tire inflated with a lightweight foam instead of air. This ensures the tire will not go flat with frequent use or rough terrain. The City Elite, City Select and City Mini GT both feature Forever-Air tires.

A pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. The Summit, F.I.T. and Performance joggers have pneumatic tires, which add to their all-terrain capabilities.

Baby Jogger’s standard car seat adaptor is compatible with the following car seats:

Baby Jogger City Go

Maxi Cosi Mico AP or Citi

Nuna Pipa

Infasecure Arlo

Recaro

The following will NOT work with Baby Jogger’s standard car seat adaptor:

Peg Perego Viaggio

Chicco Keyfit

Steelcraft infant capsule

Britax (Safe n Sound) capsule

Enspira Car Seats

Evenflo Lakewood

Safety 1st OnBoard 35 Air-SE

Evenflo St. Ives

Intera Convertible

Vantage Point Booster Seat

Combi

Booster Seats

Toddler Car Seats

No. Only Baby Jogger original products purchased from authorised resellers receive a warranty in Australia. Click here to locate your nearest Baby Jogger stockist.

Baby Jogger’s Limited Lifetime Warranty

Baby Jogger warrants that the frame is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage. Textile or soft side materials, the folding mechanism, and all other components shall be warranted for one year from the date of purchase (except for tubes and tires). Proof of purchase is required to make a warranty claim and the warranty is only extended to the original purchaser.

Warranty does not cover:

  • Normal wear and tear
  • Corrosion or rust
  • Incorrect assembly or the installation of third party parts or accessories not compatible with the original design
  • Accidental or intentional damage, abuse or neglect
  • Commercial use
  • Improper storage/care of the unit
  • Beware of eBay, Amazon and international website sales

Warranty does not cover:

  • The Serial Number ( Starts with a BJ and is engraved onto the frame of the stroller)
  • Manufactured date ( engraved into the frame under the Serial Number )
  • Item or Model Number – ( on a Sticker near the rear wheel located on the frame)
  • Colour of Stroller
  • Model of Stroller
  • Proof of Purchase
  • Description of the issue
  • Delivery address
  • Full Name and Contact Number

A receipt from an authorised Baby Jogger retailer is required to fulfil a warranty claim. If you no longer have a receipt, we recommend contacting the authorised retailer that you purchased from to obtain a copy if available.

Warranty Claim Form

Full Name *
Postal Address *
No File Chosen
No File Chosen
No File Chosen

Discontinued Products

Baby Jogger will occasionally discontinue products due to the evolving nature of product innovation. Basic information is available here on those items, and you may still find these products available for purchase at a third-party retailer.

Discontinued

25th Anniversary Performance

Discontinued 2010 - 2011

Fixed wheel jogger.

25th Anniversary Performance

User Manual

Discontinued

Summit 360 Single, Double and Triple

Discontinued 2009 - 2010

Stroller/Jogger Hybrid replaced
by Summit XC.

Discontinued

Performance Series Single and Double

Discontinued 2005 - 2009

Fixed wheel jogger replaced by 25th
Anniversary Performance Jogger Single.

Discontinued

Q-Series Single and Double

Discontinued 2005 - 2008

Fixed Wheel Jogger replaced by the Summit
360.

Discontinued

Q-Series Triple

Discontinued 2005 - 2008

Fixed Wheel Jogger replaced by the Summit
360.

Discontinued

City Classic Single and Double

Discontinued 2008 - 2010

All-terrain Stroller

Beware of eBay and international website sales

Please note that we do not support sales of Baby Jogger on eBay, Amazon or international websites in Australia. Most of the items on eBay, Amazon and international websites do not meet Australian standards and we cannot guarantee the integrity of what is sold online.

Some sellers say they meet the standards (and they don’t) and that you receive a warranty (and you won’t). We will not cover any stroller for warranty that was purchased from eBay. We are able to cross reference serial numbers to make sure they were sold in Australia through approved retailers. Although it may seem you save money, in the long run it can potentially cost you much more.

Different countries have different safety standards and sometimes different specifications of strollers and accessories. Not all international accessories are compatible with Australian strollers. Our company is not liable for any product purchased from unauthorised Australian resellers.

Please support your local Australian retailer by buying through an approved reseller. You can find the list of Australian Approved retailers on the Find a retailer section of our website.

Contact Us

 

Baby Jogger Australia

11 Maurice Court, Nunawading, Victoria 3131 Australia

Phone: 1300 661 885 or 03-8872-6772

Fax:03-9873-1433

Contact Us

Please get in touch by filling out the enquiry form below. We will always endevour to get back to you within 2 – 3 business days.

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NEED HELP? 03-8872-6772