Baby Jogger® Support Center

Frequently Asked Questions


  • Do I receive a warranty in Australia when purchasing from overseas, eBay or Amazon?

    No. Only Baby Jogger original products purchased from authorised resellers receive a warranty in Australia. Click here to locate your nearest Baby Jogger stockist.

  • Is my car seat compatible with your car seat adaptors?

    Baby Jogger’s standard car seat adaptor is compatible with the following car seats:

    • Peg Perego Viaggio
    • Maxi Cosi Mico or Titan
    • Chicco Keyfit
    • Nuna Pipa

     

    The following will NOT work with Baby Jogger's standard car seat adaptor:

    • Steelcraft infant capsule
    • Britax (Safe n Sound) capsule
    • Enspira Car Seats
    • Evenflo Lakewood
    • Safety 1st OnBoard 35 Air-SE
    • Evenflo St. Ives
    • Intera Convertible
    • Vantage Point Booster Seat
    • Combi
    • Booster Seats
    • Toddler Car Seats
  • What are the differences between an EVA, Forever-Air and Pneumatic tire?

    An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our City Micro and City Mini strollers, which helps to make them some of the most lightweight, compact strollers on the market.

    A Forever-Air tire is a rubber tire inflated with a lightweight foam instead of air. This ensures the tire will not go flat with frequent use or rough terrain. The City Elite, City Select and City Mini GT both feature Forever-Air tires.

    A pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. The Summit, F.I.T. and Performance joggers have pneumatic tires, which add to their all-terrain capabilities.

  • Can I use a buggy board with your strollers?

    The Baby Jogger Glider Board will attach to the rear axle of any single or double stroller and provides an area for an older child to ride along. It is not compatible with the F.I.T., Performance or Switchback models and should not be used with the Summit while jogging. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.

  • Are your strollers covered by a warranty?

    Yes! Our frames are backed by a lifetime warranty against manufacturer defects. The fabrics, wheels, tires and other components carry a one-year warranty. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process.

  • Can I use the City Series line to run with?

    The City Series line of strollers is not intended for jogging purposes. The City Series is a line of urban and all-terrain strollers that give you optimum versatility for everyday use.

  • Is the fabric washable?

    Yes, the seat and canopies of our strollers and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. We recommend to hand wash your fabrics using cold water and a mild detergent. Place fabrics back on the frame and leave outside to air dry. A hot/sunny day is the perfect time to clean your stroller as fabrics will dry quicker. 

  • Do your strollers fold?

    The City Series strollers, Summit, F.I.T and the Switchback Hybrid Trailer/Jogger feature our patented Quick-Fold technology. Just pull the clearly marked "FOLD" handle and the stroller or jogger collapses into an easily loadable and storable unit. This is quite possibly the easiest fold on the market today. All Quick-Fold strollers are equipped with a storage latch or strap to prevent the stroller from popping open during transport or storage.

    Please use the following instructions to determine how your fold latch works:

    • Single Stroller Latch
    • Double Stroller Strap
    • Triple Stroller Strap

    Our Performance Series joggers have a quick-release locking mechanism that makes folding them a breeze. Remove the quick-release wheels and the jogger folds flat to fit into your closet or car trunk.

  • Is your stroller safe?

    Yes! Safety comes first at The Baby Jogger Company. We test and retest our products to ensure that all our current strollers either meet or exceed ASTM and/or EN 1888 and mandatory Australian testing standards for strollers and carriages. Remember, we are the original Baby Jogger Company and that means we have over 25 years of experience caring for your precious cargo.

  • How can I use your Baby Jogger strollers with an infant?

    All single strollers have a car seat adaptor or bassinet/pram available to accommodate a newborn. Only our City Series and Summit double strollers have a car seat adaptor. It is important to remember though, that newborns are more vulnerable to outside conditions and should be appropriately protected from the heat, cold and wind. (Please note our Car Seat Adaptors have a maximum weight capacity of 45 lbs - that's the combined weight of the car seat and the newborn.)

    The City Mini, City Classic and City Elite strollers have an increased recline angle to a near flat position to accommodate newborns. The Summit also has this feature, however, it is for cruising purposes only. Never run or jog with your seat fully reclined. Also, please keep in mind that babies should have ample neck support when placed in the seat of a stroller - you can use a rolled up cloth diaper or any number of neck supports sold at baby stores.

  • What is the warranty if I purchase a stroller outside of Australia?

    The warranty of your stroller or jogger is covered by the country in which you purchased it. If you purchased your Baby Jogger from a US retailer while living in Australia, you are responsible for any shipping charges that may incur to fulfill a warranty claim and in some cases be without your stroller for several weeks.

  • How old should my baby be before they are able to sit in the upright seat of a Baby Jogger?

    Our strollers and joggers can be used for children from approximately six months to five-years-old. We do not recommend placing your baby in the seat of the jogger until they are able to sit and hold their head up without assistance.

  • Which wheel size is right for me?

    We've devised the following guidelines so you can choose the right wheel size for your needs:

    • 6" & 8" Wheel - Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact stroller for everyday use. Please view our City Micro or City Mini stroller for this wheel size.
    • 12" Wheel - Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, maneuverable stroller. You will fall in love with the 12" stroller wheels if you have previously owned a conventional stroller. Please view our City Elite, City Select or Summit models for this wheel size.
    • 16" Wheel - Our most popular wheel size due to its versatility. Great for walking or jogging and is still very easy to store and transport. It's large enough to handle snow and sand yet still small enough to fit into tight spaces. Please view our Summit model for this wheel size.
    • 20" Wheel - Serious runners adore this model! It's easy to maneuver and provides a very smooth ride for the child. This large wheel easily handles rough terrain. Please view our Performance Series and Switchback Hybrid trailer/jogger for this wheel size.
  • Do all of your strollers have a seat which fully reclines?

    The City Mini, City Elite, City Select and the Summit models have a seat that reclines to a near flat position. Please note that the Summit's recline is for cruising purposes only. Please do not run or jog with the seat fully reclined.

  • How much air should I put in my tires?

    Baby Jogger recommends inflating your tires to 20 PSI. Your tire rim may say a maximum of 40 PSI, but please only inflate to 20 PSI. You can use a standard bicycle pump to inflate your tires.

  • What does the weight capacity of your stroller mean?

    The weight capacity of Baby Jogger strollers includes the weight of the child or children, any items you are placing in the storage compartments and any accessories you are attaching. For example, if you are placing two 22.5Kg children in a double stroller with a weight capacity of 45Kg, you will exceed the weight capacity of the stroller by placing any items in the storage compartments or adding accessories. When using a double stroller, we recommend an even weight distribution on both sides of the stroller.

  • Can I use my stroller on the escalator, travelator or stairs?

    No. We recommend you using the lift or ramp. Any damage caused by taking the strollers on escalator, travelator or stairs will be deemed misuse and not be covered under warranty.

Baby Jogger’s Limited Lifetime Warranty


Baby Jogger warrants that the frame is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage. Textile or soft side materials and all other components shall be warranted for one year from the date of purchase (except for tubes and tires). Proof of purchase is required to make a warranty claim and the warranty is only extended to the original purchaser.

Warranty does not cover:

  • Normal wear and tear
  • Corrosion or rust
  • Incorrect assembly or the installation of third party parts or accessories not compatible with the original design
  • Accidental or intentional damage, abuse or neglect
  • Commercial use
  • Improper storage/care of the unit
  • Beware of eBay, Amazon and international website sales

What you will need for a warranty:

  • The Serial Number ( Starts with a BJ and is engraved onto the frame of the stroller)
  • Manufactured date ( engraved into the frame under the Serial Number )
  • Item or Model Number – ( on a Sticker near the rear wheel located on the frame)
  • Colour of Stroller
  • Model of Stroller
  • Proof of Purchase
  • Description of the issue
  • Delivery address
  • Full Name and Contact Number

Please complete the below warranty claim form and a customer representative will be in contact with you.

A receipt from an authorized Baby Jogger retailer is required to fulfil a warranty claim. If you no longer have a receipt, we recommend contacting the authorized retailer that you purchased from to obtain a copy if available.

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Discontinued Products


Baby Jogger will occasionally discontinue products due to the evolving nature of product innovation. Basic information is available here on those items, and you may still find these products available for purchase at a third-party retailer.


25th Anniversary Performance

Discontinued 2010 - 2011

Fixed wheel jogger.

25th Anniversary Performance User Manual

Download

Summit 360 Single, Double and Triple

Discontinued 2009 - 2010

Stroller/Jogger Hybrid replaced by Summit XC.

Performance Series Single and Double

Discontinued 2005 - 2009

Fixed wheel jogger replaced by 25th Anniversary Performance Jogger Single.

Q-Series Single and Double

Discontinued 2005 - 2008

Fixed Wheel Jogger replaced by the Summit 360.

Q-Series Triple

Discontinued 2005 - 2008

Fixed wheel jogger replaced by the Summit 360.

City Classic Single and Double

Discontinued 2008 - 2010

All-terrain Stroller

City Micro Single and Double

Discontinued 2010 - 2011

Urban terrain stroller

City Micro Single and Double User Manual

Download

City Series

Discontinued 2006 - 2007

All-terrain stroller replaced by City Classic.

city mini™ single and double 2013

Discontinued 2014

replaced with 2014 models

city mini™ single 4 Wheeler 2013

Discontinued 2014

replaced with 2014 model

city mini GT™ single and double 2013

Discontinued 2014

replaced with 2014 models

city versa® 2013

Discontinued 2014

replaced with 2014 model

city select® 2013

Discontinued 2014

replaced with 2014 model

summit X3 2013

Discontinued 2014

replaced with 2014 model

City Select with black frame - Silver

Discontinued Unknown

Discontinued

Beware of eBay, Amazon and international website sales

Please note that we do not support sales of Baby Jogger on eBay, Amazon or international websites in Australia. Most of the items on eBay, Amazon and international websites do not meet Australian standards and we cannot guarantee the integrity of what is sold online.

Some sellers say they meet the standards (and they don't) and that you receive a warranty (and you won't). We will not cover any stroller for warranty that was purchased from eBay. We are able to cross reference serial numbers to make sure they were sold in Australia through approved retailers. Although it may seem you save money, in the long run it can potentially cost you much more.

Different countries have different safety standards and sometimes different specifications of strollers and accessories. Not all international accessories are compatible with Australian strollers. Our company is not liable for any product purchased from unauthorised Australian resellers.

Please support your local Australian retailer by buying through an approved reseller. You can find the list of Australian Approved retailers on the where to buy section of our website.

Contact Us


For more information on all Baby Jogger products, please contact your local authorised stockist. click here

If you can not make it to your nearest stockist or wish to contact us directly, please find our contact information below.

Baby Jogger Australia

11 Maurice Court, Nunawading, Victoria 3131 Australia

Phone: 1300 661 885 or 03-8872-6772
Fax: 03-9873-1433

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